Conditions d’utilisation

Store: Lilouva
Address: Heusteig 1, 09114 Chemnitz, Germany
Email: contact@lilouva.com
Phone: +494554923621
Full Name: Thomas Homilius

Welcome to Lilouva. By accessing our website or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or making a purchase.

1. Overview

This website is operated by Lilouva. Throughout the site, the terms “we”, “us”, and “our” refer to Lilouva. By browsing or purchasing from this website, you engage in our “Service” and agree to comply with these Terms of Service, along with any additional policies referenced within this website.

2. Online Store Terms

By using this website, you confirm that you are of legal age in your country of residence or have permission from a legal guardian to use this site. You may not use our products for any unlawful purpose or violate any applicable laws while using our Service.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that non-payment-related content may be transferred unencrypted across networks. Payment information, including credit card details, is always encrypted during secure transmission.

4. Products and Pricing

All prices on our website are displayed in euros (€) and include VAT unless stated otherwise. We reserve the right to modify or discontinue products, pricing, promotions, or availability at any time without prior notice. While we aim for accuracy, product descriptions, images, and specifications may occasionally contain minor variations or errors.

5. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Payments are processed securely through trusted third-party payment providers, and Lilouva does not store your payment information. We reserve the right to cancel or limit orders suspected of fraud, unauthorized activity, or abnormal purchasing behavior.

6. Shipping and Delivery

Processing time: 1–2 business days after payment confirmation.
Estimated delivery: 2–3 business days within Germany.
Other EU countries: delivery may take 4–8 business days depending on the destination and courier.
Shipping cost: Free shipping on orders over €30.

Once your order has been shipped, you will receive an email containing tracking information. Lilouva is not responsible for delays caused by courier services, customs procedures, weather conditions, or incorrect address details provided by the customer.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee. If you are not satisfied with your purchase, you may return the item within 60 days of delivery for a refund. Items must be unused, in their original condition, and in the original packaging. For full details, please refer to our Refund Policy.

8. Accuracy of Information

While we strive to keep our website accurate and up to date, we cannot guarantee that all information — including product descriptions, pricing, or availability — is entirely error-free. We reserve the right to correct any errors or inaccuracies at any time without prior notice.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is the property of Lilouva or its licensors. Unauthorized reproduction, distribution, or use of any website content is strictly prohibited.

10. Third-Party Services

Our website may use services provided by third parties, including payment processors, shipping partners, and analytics providers. While we collaborate with trusted providers, Lilouva is not responsible for issues caused by third-party systems or services.

11. Limitation of Liability

To the fullest extent permitted by law, Lilouva shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. In all cases, our liability will not exceed the amount paid for the order concerned.

12. Governing Law

These Terms of Service and any related agreements shall be governed by the laws of Germany, without regard to conflict-of-law principles.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:
contact@lilouva.com