Politique de confidentialité

Store: Lilouva
Address: Heusteig 1, 09114 Chemnitz, Germany
Email: contact@lilouva.com
Phone: +494554923621
Full Name: Thomas Homilius

At Lilouva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information:

  • Name, billing and shipping address, phone number, and email address
  • Payment details (processed securely through trusted third-party payment providers)

Technical Information:

  • IP address, browser type, device information, and time zone
  • Data collected through cookies, pixels, and similar technologies to improve website functionality

Order Information:

  • Details about your purchases, order history, and communication preferences

2. How We Use Your Information

Your information may be used to:

  • Process, prepare, and deliver your orders
  • Communicate with you regarding orders, shipping updates, and support inquiries
  • Improve our products, services, and overall website experience
  • Detect and prevent fraud or unauthorized transactions
  • Send promotional emails if you have chosen to receive marketing communications

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss.
All payment transactions are processed through secure and encrypted systems. Lilouva does not store credit card details.

4. Cookies

Our website uses cookies to improve website performance, analyze visitor activity, and personalize your shopping experience.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Third-Party Services

We share limited information with trusted third-party providers that assist in operating our store, including:

  • Payment processors for secure transactions
  • Shipping providers to deliver orders
  • Analytics tools to help improve website performance

These partners only receive the information necessary to perform their services and must handle data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational obligations.

7. Your Rights (EU / GDPR)

If you are located within the European Union, you have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Withdraw consent for marketing communications at any time
  • Request data portability or object to certain data processing activities

To exercise any of these rights, please contact us at contact@lilouva.com.

8. Email Marketing

If you subscribe to our newsletter, we may send promotional emails about products, offers, or updates. You can unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
contact@lilouva.com